Monday-Thursday 8:00AM-6:00PM Friday and Saturday 8:00AM-8:00PM (Central Time) Closed on Sundays
Holiday Hours: Mon-Thurs 8:00AM-8:00PM Fri and Sat 8:00AM-9:00PM Sunday 11-4 (Central Time)
We are located in the beautiful town of Quincy, IL, 0n the banks of the Mississippi River.
Has my order shipped?
Click the "My Account > View Order Status" link at the top right hand side of our site to check your orders status and to track your order.
Is my item in stock?
If you can select an item then it is in-stock. Our inventory status is live and updates immediatly. On the rare occasion that an item is out of stock when ordered we will contact you to see if you want the item backordered or canceled. We will not automatically backorder an item.
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
How do I edit my account information?
Click the "My Account " link at the top right hand side of our site. Log-in and select “Your Account Details” to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" That link will send an email to you with your password.
How do I return my product?
Click Returns at the bottom of any screen for more information on returning an item.
What is your return policy?
Click Returns at the bottom of any screen To see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Most items ship within 24 hours. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do you ship Internationally?
No, we do not ship internationally at this time. We only ship to the United States and to APO/FPO addresses.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the state of Illinois
I have a question on my charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have questions or concerns, please contact customer service for further assistance. Click "Information > Connect with us" to see how you can contact us.
I need a copy of my receipt/invoice.
Click the "My Account > View Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged at time of shipment of your item(s).