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Returns

What is your return policy?


Boyer's BootNShoe Return Policy


We've been in business for over 90 years. We’ve learned a lot about keeping our customers happy. Our expert staff understands your needs and are happiest when we can help you. 

Our Promise
At Boyer’s BootNShoe, our guarantee is simple. We want every one of our customers to be completely satisfied, so we always strive to do the right thing. If you are unhappy with your purchase, simply return it within 30 days for a refund, credit, or exchange. Our hassle-free customer care people promise to always treat you with honesty and fairness.

 

Frequently Asked Questions

What can I return?

You can return or exchange any item that's in its original condition (unwashed and unworn) or defective. Custom items and final clearance items are not refundable.

Can I return Clearance and customized or personalized items?

No. These items may not be returned.

Do I need a return authorization for my return?

No but if you want to give us any specific directions, you may call customer service at 1-877-652-6687.

What if I want a refund but I used a gift card?

No problem. We make all refunds in the original form of payment. So if you used a Boyer's BootNShoe gift card to make your purchase, you'll receive a refund back on a Boyer's BootNShoe gift card.

Can I return any online purchase to the store?

Yes. You may return any products purchased on our website in our store in Quincy, IL

 

How To Ship Your Return or Exchange

To return or exchange your purchase, please wrap the package securely, insure it, and include original Boyer's BootNShoe invoice you received with the shipment. You can reprint this invoice in MY ACCOUNT. Please indicate the reason for return on the invoice.

Allow 2-3 weeks for your return or exchange to be processed. Sorry, delivery charges are not refundable. 

Ship or Return directly to:
Boyer's BootNShoe
420 N 36th St.
, Quincy, IL 62301

 

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